Refund policy

World Class Wine handles order issues individually and aims to resolve them promptly and fairly. To request assistance, email care@worldclasswine.us with your order details and, when applicable, photographs. We may ask that opened or sealed bottles be returned for inspection.

Returns we may approve

We may approve a return or replacement when:

• the producer, vintage, designation, vineyard, appellation, classification, or bottle format delivered differs from the item ordered; or
• bottles arrive damaged or leaking.

For shipping-damage claims, email photographs showing the bottle condition and barcode label to care@worldclasswine.us within 24 hours of delivery. Approval is subject to inspection and applicable law.

Items that do not qualify

We do not accept returns because a wine is no longer wanted, was gifted, or was purchased in excess. We also do not accept claims for damage occurring after delivery, including heat exposure after delivery, failed delivery attempts, or improper storage. Corked or otherwise naturally flawed bottles generally do not qualify. Wines more than 10 years old and internationally shipped orders are final sale, except where applicable law requires otherwise. Orders blocked or confiscated because of destination alcohol restrictions are not refundable.

Cancellations and fees

• A 3% transaction fee applies to order cancellations to cover non-refundable payment-processing costs.
• Orders cancelled more than 7 days after placement are also subject to a 15% restocking fee.
• Once an order has shipped, it is final and cannot be cancelled.

World Class Wine may cancel or refuse a transaction at its discretion, subject to applicable law. Questions or claims should be sent to care@worldclasswine.us.